Terms & Condition of VATNOW


Updated date: May 1st, 2020


This document sets out the terms of use applicable to VATNOW's website and mobile application. Subjects of application include end users and service providers (merchants). We hereby refer to End Users and service providers as "Users". "We" or "VATNOW" is VATNOW COMPANY LIMITED, tax code:

0316284728, with its office located at 446 Vo Van Kiet, Co Giang Ward, District 1, Ho Chi Minh City, Vietnam.

This document is considered as an agreement between VATNOW and its Users. Therefore, please take time to read it carefully.

Our Terms of Use includes the Privacy Policy and other related agreements documents that govern all access to VATNOW's application platform.

The VATNOW application platform includes the website www.vatnow.vn, all subdomains, mobile applications, etc. which are owned, managed and operated by VATNOW.


VATNOW Company Limited (hereinafter referred to as "VATNOW") develops and provides mobile applications to support Users to digitize and automate the step of requesting and issuing VAT invoice.

By using the VATNOW application, Users fully understand and agree to the terms set forth in this document. If you do not agree or do not want to be bound by these terms, the Users do not use VATNOW's application in any way.


Users must be 18 years or older to use the VATNOW application. In the case of User from 13 years old to under 18 years old, there must be permission of parent or legal guardian. When using the VATNOW application, the User has automatically requested permission and has been allowed to use. Users under the age of 13 may not register or use our application.


To use VATNOW application, the User will create an account and a password.

Users are responsible for keeping their password and account confidential, as well as being solely responsible for the activities related to User's account.

Each account, Users can invite employees of the company to join. The number of employees using the app depends on the fee.

Users immediately notify VATNOW when anyone uses their account or password without permission or any security error and ensure that the User log out the account after each use. VATNOW cannot and will not be responsible for any loss, damage or other liability if the User fails to comply with this provision or due to unauthorized access to the User's account.

In the event of a dispute between two or more parties over the ownership of the account, the User agrees that VATNOW will be the sole arbitrator of such dispute and VATNOW's decision (which may include termination or suspension of disputed account) is final and binding on all parties.


VATNOW secures all User information and the contents of user accounts exchanged and stored on the VATNOW website as well as applications operated and developed by VATNOW. We will implement and maintain all necessary internal safeguards and to the best of our ability; administrative, physical and technical to protect the confidentiality and integrity of User data.

VATNOW commits to:

• Do not modify information generated by Users.

• Do not disclose the User data unless otherwise required by law or authorized by the User.

• Do not access the User's data except in the case of technical errors or User's request.

However, VATNOW has the right to actively or automatically access information about existing accounts on the system (including Full name, email ...) for certain purposes, including:

• Email notifications to users about new features.

• Contact the User directly for technical support or other assistance to enhance the User experience.

VATNOW reserves the right to use the User's name for Marketing purposes or in promotional campaigns, product descriptions or in conversations, with other VATNOW Users or other Potential Users of VATNOW. Users have the right to cancel receiving newsletter and marketing campaigns from VATNOW at any time. However, this cancellation may lead to some inconvenience during the use of VATNOW application. Users should consider before canceling.


User Data is any information that a User submits, uploads, transmits or by any means helps to display such information on the User's VATNOW Account. That data includes messages, notifications, files, images, videos, comments, comments, links, work-related content and all information displayed on the User's VATNOW account; User Data includes all information, links, documents that the User and his user accounts enter into VATNOW through other platforms such as Facebook, Google.

Users have the right to use and control the access to data posted on the user's VATNOW system account. The User is responsible for all data sent by the User or the User's account to and from or from VATNOW.

Users understand that VATNOW does not own any data that the User uploads to VATNOW; except for documents and / or tutorial interfaces that are actively provided publicly by VATNOW to Users.

It is the User's sole discretion to decide which data to submit to a VATNOW account. However, the following will NOT be allowed to post on VATNOW:

• Damaging, disturbing others or causing injury to people and property

• In connection with the publication of deceptive information, material, reputation, harassment or pornography.

• Infringing on privacy or discrimination against race, religion, gender, or disability.

• Infringing upon intellectual property rights or other property rights.

• Interfering with or destroying VATNOW (including but not limited to unauthorized access to VATNOW via any means of machinery, software).

VATNOW reserves the right to disable access to the User's data content if we determine that the accessed data violates these Terms, or we receive a complaint from the user account, or notice report intellectual property violations and / or notify contents showing signs of law violation by competent agencies.


VATNOW uses the Google Analytics platform to assist in collecting and analyzing User behavior. These third parties collect information about how Users access VATNOW (through which browser, device, location) and the behavior and activities of Users on the VATNOW system based on their own policies. VATNOW uses collected information for understanding and analyzing behavior and needs of Users in order to improve the products and services they are providing and to develop new features, products and services for Users.

The platform is based on the large worldwide popular systems that are guaranteed standards for privacy of personal information and User data. VATNOW does not control the storage and use of data collected by third parties in accordance with their terms and policies. Users can read these terms and policies published by these third parties on their website to stay informed. Users of the VATNOW system also mean compliance with the terms of service of these third parties


VATNOW currently supports automatic periodic data backup for accounts using the efficient VATNOW working platform. In the event that the User's data is lost or corrupted, VATNOW is responsible for assisting the User to recover the data from the latest time that VATNOW's automatic data backup system saved. The maximum time for VATNOW to perform data recovery for Users is 03 working days after receiving the error message and requesting data recovery from the User's representative.


Validity of the agreement

This Agreement commences upon the date the User agrees and terminates when all accounts issued with this agreement expire.


VATNOW reserves the right to suspend the User's use of the User in the following cases:

• Users do not fulfill their obligation to pay for usage expenses.

• VATNOW believes that the VATNOW system is being used by Users to engage in attacks, spamming, illegal activities or the user's use of the VATNOW system to endanger VATNOW and others other.

Agreement is considered terminated in the following cases:

• VATNOW Enterprise unilaterally terminates the agreement because the User does not perform payment obligations to VATNOW.

• VATNOW unilaterally terminates the agreement at the request of a court and competent state authority.

• Free account users do not generate transactions for 6 months.

VATNOW is not obligated to refund any fee paid by the User in the event of termination of the agreement for the reasons stated above. VATNOW only guarantees to maintain User data on the system for a maximum of 60 days from the date of termination of the agreement.


Warranty Refusion

VATNOW does not warrant, represent, or warrant that the User's use of the VATNOW application platform will be uninterrupted or error-free, or that the VATNOW application platform will meet User or all software and / or documentation defects will be fixed or the overall system will ensure the operation of the VATNOW application platform (including but not limited to: internet, other transmission networks, intranet and User's devices). VATNOW makes no warranties of any kind, whether express or implied, such conditions as satisfaction of quality, suitability for specific use, or non-infringement of third-party rights. Users will be solely responsible for determining whether the VATNOW application platform or information generated from VATNOW is correct and fully responsive for their intended use.

Limitations on liability

Under no circumstances will VATNOW be liable for any direct, indirect, incidental or punitive damages, including but not limited to losses resulting from loss of revenue, loss of profits, loss of business advantage, loss of employment or data loss as a result of: (1) use or inability to use the VATNOW application; (2) any changes made to the VATNOW application; (3) deny access to or alter data; (4) delete, corrupt, or do not store data contained on or through the VATNOW application; (5) statements or conduct of any third party to the VATNOW application; and (6) any other issues related to the VATNOW application.


Force majeure events are events that occur objectively and beyond the control of the parties such as earthquakes, storms, floods, floods, tornadoes, tsunamis, landslides; fire; wars or other potential unforeseen wars and natural disasters, changes in policies or prohibitions of competent Vietnamese authorities.

The failure of one party to fulfill its obligations due to a force majeure event shall not be a basis for the other party to terminate the contract and pay damages. However, the Party affected by the force majeure event is obliged to immediately notify the other party of the force majeure event within 03 days after the occurrence of the force majeure event.


All disputes or disagreements arising between the parties will be settled in a spirit of cooperation to resolve them together.

In cases where the negotiating parties cannot reach the outcome, they shall be brought to the settlement according to the proceeding order at the competent Court. The Court's ruling is final, with the final decision binding the parties to comply.


If users have any questions about these terms of use, please contact us:


Address: 446 Vo Van Kiet, Co Giang Ward, District 1, Ho Chi Minh City, Vietnam.

Email: info@vatnow.vn